Return & Refund Policy

Goods may be returned within 30 days of delivery, provided that the following conditions are met. The product must be unused, unwashed, and in its original condition, i.e., without signs of wear or damage. Furthermore, it must be returned in its complete original packaging, including all tags, labels, packaging materials, and any accessories. If any of the above conditions are not met, we reserve the right to refuse the return.

Unfortunately, after the 30-day period has expired, we can no longer accept requests for returns. We therefore recommend that you check the goods immediately upon delivery and contact us as soon as possible if necessary.

If you wish to return a purchased product, please contact us first at help@earthlycompanion.com and provide your order number and the reason for the return. Once approved, we will send you detailed shipping instructions. Please pack the goods carefully to prevent damage during transport. The customer is responsible for the cost of return shipping. Unfortunately, we cannot accept unannounced or unapproved shipments.

Once we receive the returned goods and inspect them, we will initiate the refund process. The amount will be transferred back to the original payment method you used for your purchase. This process may take up to 10 days, depending on the terms and conditions of your bank or payment service provider.

We do not charge any restocking fees, so you will receive a full refund for the returned product. We will notify you by email once the refund has been confirmed.