Privacy Policy

1. What Data We Collect and Why?

When you make a purchase in our e-shop, you provide us with personal data such as your name, address, and email address, which we use to process your order and deliver your goods. In addition, when you browse our website, we automatically collect technical information such as your device's IP address, browser type, and operating system, which helps us optimize the functionality of our website. If you give us your consent, we may send you emails with news, promotions, or information about our products.

2. Consent to Processing

How Do You Give Your Consent?

When you provide us with your data for the purpose of purchasing, paying for, delivering, or returning goods, you automatically consent to its use for that purpose. If we want to use your data for other purposes, such as marketing, we will ask for your explicit consent or offer you the option to refuse.

How to withdraw consent?

If you change your mind after registering, you can withdraw your consent at any time. Just write to us at help@earthlycompanion.com and we will stop processing your data unless required by law.

3. Disclosure of Data

We may only disclose your personal data in cases where we are required to do so by law or if there is a breach of our Terms of Service. In such situations, we are obliged to act in accordance with the law and protect the interests of the company and our customers.

4. Operation of the E-shop Via Shopify

Our online store operates on the Shopify Inc. platform, which provides us with a secure and reliable environment for online sales. Your data is stored in secure databases protected by a firewall.

Payments:

If you choose a direct payment gateway, your credit card information is encrypted according to the PCI-DSS standard. This data is only stored for the time necessary to complete the transaction and is then securely deleted. For more information, please refer to Shopify's Terms and Conditions or their Privacy Policy.

5. Third-Party Services

Some of the services we use, such as payment gateways and logistics companies, may process your data independently. In such cases, they follow their own privacy policies. We recommend that you read these policies to understand how they handle your data. Please note that some providers may be located in a different country, and your data may be subject to different laws.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website Terms of Service.

6. Links and Analytics

Our site may contain links to other websites that are not under our control. We have no control over their content or privacy policies, so we recommend that you read them before using them. We also use Google Analytics, which helps us track website traffic, user behavior, and optimize content according to their needs.

7. Data Security

We protect your personal data using modern security technologies and procedures. When you enter your credit card details, the data is encrypted using SSL technology and stored using AES-256. Although no method of data transmission over the internet is 100% secure, we comply with all PCI-DSS requirements and other industry standards to minimize the risks.

8. Cookies and Policy Changes

We use cookies on our website to help us improve our services, remember your settings, and track traffic. Some cookies may be used by third parties to personalize content and advertising. Most browsers automatically accept cookies, but you can disable or delete them at any time in your browser settings. Cookie settings can also be adjusted via our cookie banner.

We reserve the right to modify this policy at any time. We recommend that you check it regularly to stay informed of any changes. In the event of significant changes, we will notify you directly on the website. If our company is merged or acquired by another entity, your data may be transferred to the new owner.

Customer Support
Opening Hours:
Monday to Friday
8:00-16:00 (GMT)

Got a Question? Reach Us At:
Email: help@earthlycompanion.com
Phone: +447424093999

About Company
We are NASEI B LTD, registered in the United Kingdom
Company Number: 16600037
D-U-N-S Number: 234000816
We Are Located At: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ