FAQ

In our frequently asked questions (FAQ) section, we have prepared an overview of answers to the most common questions.

How much does delivery cost?
We offer free shipping on all orders within the UK. No minimum order required.

How long does delivery take?
Orders are processed in 0–2 business days. After processing, orders typically arrive within 4–6 business days. See our Shipping Policy for more details.

Can I return my order?
Yes! We offer a 30-day return window from the date of delivery. Items must be unused and in original condition. See our Return & Refund Policy for more details.

Do you have a physical store or showroom?
No, we operate fully online to keep prices low and pass the savings on to you.

How can I track my order?
Once your order is shipped, you’ll receive tracking details via email. You can track your order here.

Can I cancel my order?
Yes. If your order hasn’t been shipped yet. Email us immediately at help@earthlycompanion.com.

If you cannot find what you are looking for here, please do not hesitate to contact us. We will be happy to help you.

Customer Support
Opening Hours:
Monday to Friday
8:00-16:00 (GMT)

Got a Question? Reach Us At:
Email: help@earthlycompanion.com
Phone: +447424093999

About Company
We are NASEI B LTD, registered in the United Kingdom
Company Number: 16600037
D-U-N-S Number: 234000816
We Are Located At: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ